CUSTOMER TESTIMONIALS

We were sold a lemon for 27,000.00. Please do not purchase used vehicles from these people. If you do it at your own risk

Kevin listened to all our needs, and he found the perfect vehicle for us. The whole process was easy and stress free! I highly recommend Kevin and this dealership!

I highly recommend the service and parts departments at this dealership. I had an excellent experience with these two departments while my wife and I were assisting an 86 years old neighbor lady who lost her car wheel log nuts key. I fist met Larry Meade at the service department and explained the situation. The first thing Larry said was "we are here to help" and proceeded to make an appointment fast. Larry took me to the parts department where I met Russell. Russel immediately jumped into action and was extremely helpful in bring the necessary replacement parts including a moderate military discount. We then proceeded to bring the car a few days later to make the necessary part replacement and that's when we met Nick Howard (Larry was not working that day). I stated to Nick what we were there for and needless to say we were in and out within 15 minutes; that's what I call service all the way around. Also there was no charge for the replacement of four new wheel locks. I would like to take this opportunity to commend Nick, Larry and Russell for the professionalism and customer service provided to us during our two visits at Loyalty Nissan. These individuals are the kind of employees we as supervisors always strive for but seldom do we get one as good as these three employees are. Loyalty is lucky to have employees the caliber of these three. I am happy to inform me that because of the actions of these employees Loyalty have two new new Customers For Life (as their slogan say). Thank you Nick, Larry, and Russell; you were awesome!

Recap- spent 9hours waiting with no communication from advisor pandora and believing it was the technicians fault. Update on the situation: I wanted to thank the service manager Mr wood for being honest with me about what happened during my recent visit and wanted to make things right. He could of just ignored the issue but instead he stood up on what was right. He could have let the advisor charge me for a service I have not received. I haven’t experienced a service manger that would listen to your concerns and understand how frustrated you are. I really do appreciate it! So I decided to give this place another shot . I really do want to apologize to the technician believing all of this was his fault-I’m sorry. I do want to say this to his face when I come back on the 20th to get the brakes installed which I was charged for but never received. However in my opinion, if you are looking for the best but honest advisors that would communicate with you about your service, it would be everyone there except for one person - pandora.

Kevin was a great salesman. I actually wasn’t looking forward to buying a vehicle but after Kevin worked his magic, I couldn’t turn down the offer.. if you are looking for a vehicle go to loyalty Nissan and find Kevin, he goes up and beyond!!!

I can see why Loyalty rates 4.5 Google Stars! Met with Mohammed & Greg tonight on a few choices and was treated like Royalty! Lifetime Loyalty Benefits are unmatched and No, I am not an Employee.. LOL!

The best place to go for the best sales and service!! I went in to get my car serviced and walked out with a new ride, it was such a crazy day!! 10/10 Recommend going to Kevin at Loyalty Nissan in Chester for help if you ever need someone to take the time and consideration to walk you through the car buying process and help you find the perfect next car for you! Def will be returning when I want to find my next new ride! Thanks so much for all the help, you and your team were amazing and super welcoming!!

I purchased a Nissan Murano in August 2024, and I couldn’t be happier with my decision! The car is absolutely amazing—everything I was looking for and more. Kevin Collins was the salesperson who helped me, and I can’t say enough good things about him. He is truly the best! Kevin is incredibly honest, knowledgeable, and dedicated to making sure his customers have the best experience. He answered all my questions with patience and went above and beyond to ensure I was confident in my choice. Loyalty Nissan as a whole provides exceptional service, and the team truly cares about their customers. From start to finish, the entire process was seamless and stress-free. I highly recommend Kevin Collins and Loyalty Nissan to anyone looking for a reliable car and outstanding customer service!

My experience has always been great in the past. Even when they were Priority but my most recent experience has been down right ugly. On 12/24 my car broke down. This is 2021 Nissan Versa not that old at all. I did buy it used but I still believe it was in pretty great condition. They didn’t pick up my car until 12/26 when they opened back up after the holiday. First thing that was noticed by both me and them when they popped the hood was oil everywhere and a missing dipstick Now anyone that knows of this company one of their perks is free oil changed for the life of your car. So I would never let anyone else change my oil but them because it’s free so why would I let anyone else touch my car. My last service appointment was on 11/20/24 and so that means that the last time I was there the technician left that out. Luckily for me I paid for an extended warranty so once they found out the problem was my alternator and “weak” battery I was told that my deductible would be 100 dollars and I could also get a rental however the battery would not be covered. My issue is that I feel like they should have covered any and everything outside of my deductible because although no one will admit to it or take responsibility for it this is their error. I understand normal wear and tear but there has to be some accountability for a technician leaving out my dipstick. I spoke to everyone even the General manager of this location and no one took accountability or even apologized for the last error and when it was time to pick up my car they were not going to release it until it was paid for which I understand however charging me upwards of 400 dollars when I should have only been paying my 100 deductible is ridiculous. Honestly I don’t even want to take advantage of the free services anymore if this will be my outcome why should I have to pop my hood and check behind them after free services and they swear this would have happen two days after if it was because of that and not almost a month later but still no one is sorry or there is no consequence for the tech that did it. I talked to multiple mechanics that said it would take some time for the oil to reach the parts and make them malfunction I truly thought their customer service was top tier but after this experience I am not happy at all

I bought my Rogue in 2018, and it has only been serviced by Nissan at this location. I went in for an oil change 1/25, and received a $2000 estimate for services that my vehicle “needed”. 3-4 of the services I had completed in March 2024 by Nissan. They did not check my vehicle physically for the recommended services just went by the mileage. When I called to inquiry about this “scam”, the service manager apologized for the oversight. This is sketchy and not how anyone should be treated/cheated. I’ve lost total trust and am disgusted by this type of upselling. 😡

They’re a dealership.

We had a great pressure-free car-buying experience at Loyalty Nissan. Mohamad Almawajdeh was amazing! He understood what we were looking for, helped us choose the right vehicle, and helped us get a really good deal.

Came in for my oil change and my service advisor Kim Turner was amazing! She helped me understand the services needed. She also helped me make a plan to get other services I needed done. Her great attitude is a plus!

We bought a car in December of 2023, that experience was fantastic! This was the third car I've purchased from them, however I will not buy another car from the LOYALTY auto group. I would rather pay a mark up on a car from another dealership than deal with these people again. Starting in May our car started having transmission issues. We took it to the Nissan service and were charged a 190 diagnostic fee (should have been covered under warranty). Nothing was resolved they couldn't replicate the issue. Another week later it started happening again so we went back they didn't charge us this time. We were told to take it to a Chevy dealership (fair and valid). We took it to Chevy and it was in and out of the shop ended up paying 700+ in diagnostic fees for the same transmission issue for whatever reason was still not covered under warranty... Chevy eventually figured out the issues and contacted the warranty company and was told they won't process the claim because the mileage on the contract didn't match the mileage on the car. I called LOYALTY NISSAN, and was told I'd get a call back the following Monday. I heard nothing. I went up there the following Tuesday and talked to Blake Witt. He said he taking care of it. I told him the Carfax needed to be fixed and asked if we need to talk to the warranty company. He told me "no, the car fax should fix all of it, and I'll call you back tomorrow". Friday came and heard nothing. I called and he forwarded me the email. It eventually got fixed and then was told by the Chevy dealership that the warranty company wasn't worried about the Carfax the contract is still wrong. I went back to Blake and told him. He said he'd take care of it. After a week I called twice and texted and got no response. I called the dealership and got Greg (idk his last name), he was fantastic and listened to me complain and I wasn't the nicest person and he's had nothing to do with issues, kudos to him and I apologized at the end of the call. My wife called Blake she asked if he knew what he was doing, he said "yes, I'm just doing it the way your husband said". So he lied to my face and lied to my wife over the phone and drug the process out in spite. He forwarded an email with the warranty rep to me that had her email and work number after he refused to "give out her personal info". Once we contacted her the issues were resolved THAT DAY with Three total emails between us and the warranty rep. Our car has barely been drivable since the end of May and spent the last 1.5. Months sitting at the shop because LOYALTY NISSAN messed up our contract. They also didn't give us a loaner and said we could rent one even though THEY messed up our contract and left us without a car. The repair shop also tried to get in contact with loyalty with no luck. No answers or call backs. I have talked two friends out of buying from Loyalty Nissan and one from Loyalty Toyota. They lost four sales because of their incompetence. It is absolutely ridiculous and pathetic that they dropped the ball so hard and wouldn't do anything other than drag their feet on being "LOYAL" while costing us 1000+. We ended up without a car from the end of May until beginning of October. Their loyalty ends once you sign the dotted line... Update: I spoke to the GM he refunded the 190 and took ownership of the shortcomings and explained how it should have gone.

Nothing but issues since I bought my 2023 Nissan Pathfinder brand new which is still under 36k miles. Please go somewhere else! I went in yesterday to drop my truck off for service and was told I now have to pay $195 up front before they can even diagnose an issue that I’m having once again. I was told they changed this rule due to customers not picking up their vehicle. How do you not get your vehicle!? I will never purchase another vehicle from loyalty at this point. Here is a list of issues since purchasing. I must say it’s clear that the manufacturers is cutting corners and using cheap parts but making me pay upfront for a diagnostic fee with a vehicle that’s still under warranty and has had multiple issues in the past is a slap in the face. Then if it’s not covered under warranty they just keep your money if you can’t afford to get it repaired! (Current) a clunk sound when AC is turned on. (Have video for proof) (Current) sunroof rattling sounds is back after repairing twice. Loud noise when Sunroof was open (they fixed that) -Sunroof drains leak (fixed) -sunroof noise (fixed) (but back again) -back windshield wipers make a noise when on sometimes (didn't even complain about that) -popping sounds when i make turns (they claim they can't fix because the noise can't be duplicated when lifted up in the air in the shop only when driving) -CarPlay issues for a year and will not replace stereo. -stereo cutting on and off by itself sometimes (not fixed) -i had strut mounts replaced in 2023 when i had just purchased the vehicle (fixed) -I had my rotors turned because they started vibrating bad when stopping (was covered and fixed at hyman bros and loyalty said there were no issue) -passenger door was making a popping sound when you open it wide sometimes in the winter (cold weather) (didn't even complain about that either). -Back door/window rattling sound while driving (didn’t complain)

I bought my car new, 2024 Altima, and took it in due to the front collision sensor always stating it is “blocked”. This was a warranty issue. Car has 12k miles on it and have owned it 11 months. They made me pay $195 “diagnostic” fee plus a $5.85 “service” fee for using my credit card. They said it would be refunded if they confirmed my issue. Later that day they said they could not confirm my issue and were not refunding my money. After an argument in the drop off area in front of other customers they agreed to refund the $195 but not the $5.85. I disputed that with my CC company and it was refunded immediately. Lesson learned. Do not give them money for warranty issues. Rip off. I have purchased 4 other Nissan’s from Richmond Nissan over the past 15 years and never had an issue. Save your money and go somewhere else. Highly disappointed in this dealership. Do better.

When I purchased my vehicle from loyalty Chester I was lied to when given their crash guard program. I was told it would cover an additional $10000 in the event of an accident. I was not at fault in this accident, I had a medical emergency and had a seizure behind the wheel. When I called to ask about the crash guard program they were only interested in selling me another truck.

This was my 3rd purchase from Loyalty Nissan! I love my new 2024 Rogue! I must say that Robert was outstanding! He made the process smooth, not pressured at all! He was very kind, caring and amazing. Thanks to Tori who keep me abreast of what was in stock and her kind phone calls and follow up! Also Damion in finance was so kind with getting the best deal! I must say in all of my car buying years this was by far the easiest and BEST! God bless you all for the help and the follow up call from Robert. You are a GREAT team!!

I would like to thank Phil for contacting me regarding my previous review. He was very helpful and informative! I want to be clear. The agent that assisted me initially was very nice and spoke to me with kindness. Based on the information I received with phil, I believe I wasn’t given key information that could have prevented this issue. I am very happy that I was able to get clarity on this matter..

Great experience and wonderful service, Vincent Gibson went above and beyond to cater to my mother and myself! His colleague Damian was truly delightful and accommodating even though we were working with Vincent! The 2 associates are exemplary representatives of Loyalty Nissan and are true assets to the company. They are the reasons we will return for the upcoming vehicles we plan to purchase!!!

I recently brought in my new Altima for service. It had 1664 miles on it. I brought it in for an airbag light. I was charged $195.00 up front and because they supposedly did not find an issue with my light I am now out my $195.00. I work for a local dealership and this is ridiculous. I would understand if I had a lot of miles on my car but I did not. I also gave them permission to drive my car to try to get the light to come on and they ran all my gas out. I left them with a full tank and got it back on a quarter of a tank. To top it off imagine this…my light which was coming on at least once a day is no longer coming on!! I bet they did an easy fix and decided charging me made them more money than submitting to warranty. I loved my service advisor and would come back if I didn’t have an issue with all these other things. I will never use this dealer again and the dealership I work for does not use them because of the up front charge. Again service advisor Chuck was wonderful but the rest of my experience was unacceptable.

My buying experience with Loyalty Nissan was nothing short of amazing. I recently purchased a 2018 Nissan Altima SL and my salesman Rafael Mendez was beyond helpful every step of the way. The professionalism and sales knowledge displayed by him was top notch. I absolutely love my car! Thank you! Thank you! Thank you! Awesome job!

I had a recent situation with my key fob. After 2 trips and speaking with 5 people, Larry M. in the Service dept went above and beyond to make sure my situation was resolved. He is hard working and has excellent customer service skills. Both he and Kim exemplified loyal service to a loyal customer. There was another serviceman who kept checking on me however I didn’t get his name but I appreciate him nonetheless.I appreciate all of them. Based on the level of disappointment, I would have given no stars however they deserve the 5 stars.

Kim and Larry at loyalty Nissan are the Bomb .. they are well educated and I recommend them .. GREAT JOB YALL

Went here to sell a car and they were ready to work with us. The waiting area was mostly full of people waiting to have their vehicles serviced spilled over into the area where we were at. It just seemed a bit overcrowded.

The process began with an online chat. The contact person forwarded my information immediately to a Sales Associate, Myrna Barrios. Myrna is the right person for the job! She's relatable, professional, and eager to assist. She went above and beyond my expectations. The follow up, research on vehicles I requested, test drive, and persistence in fulfilling my requests were swift and precise. Myrna's Supervisor was also very attentive in providing whatever support she needed and products that I needed. Harold Williams, Finance Manager explained the documents and process thoroughly. All staff I encountered were professional, kind, & eager to provide service. Loyalty Nissan is a one stop shop that provides all of your needs. Consider purchasing your next vehicle through them.

Posting this on behalf of my husband James Clark: Awful... lied to, swindled. Would not come back or recommend. I had a coupon was supposed to be for an oil change 39.99 and that price wasn't honored after confirming they were but final receipt shows different. Then charged to fill fluids and never communicated that. Told me I would fail state inspection for dirty battery found out that was a lie and charged more then what I was told. Came in expecting a $60 invoice left with $197 invoice. Very unhappy as a member of the united states military i feel disrespected and swindled, will make sure i tell all my soldiers to bever do business here. Plastic was left on my wipers that had to be replaced and while cleaning my battery they left a mess of it.

We had a positive experience purchasing our Frontier at Loyalty Nissan dearlership. The salesman, Mohamad Almawajdeh was wonderful throughout the entire process. Great service from Mohamad and from our car purchasing experiences in the past, we both feel Mohamad is the best salesman we have met.

Thank you to Blake & Tre in sales for finding me the perfect car!! Tre listened to what I wanted and he definitely delivered. I’m so happy with my purchase today! 10/10 recommend Tre as your next salesman

I am so upset I met with salesman and told him my financial situation and payment looking for He showed me car I waited for answer then he told me approved I consented to 1 credit check and shortly after I was quoted a payment $100 more than I told him and I get notification from my credit bureau that11 inquiries was on my credit and that reduced my credit score So payment being $100 more than I told them My purchase was not made So now I have a lower score and no vehicle SO be cautious of this situation I am saddened by this Loyalty Nissan used car manager I did not expect this at all Tre I told you my payment threshold from the beginning😱😱😡

It’s the 1k brake change, the $100 engine air filter, $85 cabin air filter, and the “this offer on your vehicle expires at the end of the day” terrorist-like negotiations for me. Love the free inspection and oil change though. <3

Myrna Barrios with Loyalty Nissan is a top-notch sales associate! She is attentive, professional, and not pushy! She listens to your needs and finds you the best options available! She is definitely the sales associate you need when searching for your next vehicle. Highly recommend her.

My experience was more than fantastic! All of the staff I worked with were more than kind and I didn’t get any of that traditional salesman pushiness I got at other dealers!

Great customer service and support. Always friendly and knowledgeable

Rafael was very helpful, patient, and friendly!! I thank you soo much for everything yesterday Rafael and the Loyalty Nissan Family❤️

My service at Nissan loyalty was beyond pleasant. I came in with a minor concern for my vehicle and I was instantly greeted by a new associate ready to help. She was very helpful and understanding to my car concerns. In addition I was very impressed with service received by Stephanie McLaughlin. She went above and beyond to communicate updates with my car and provided useful information for future visits. I will definitely be returning to this location for future vehicle concerns.

Buying a car for your first time at a car dealership can be intimidating and frustrating. But yesterday I had this amazing woman help me and guide me in the right direction. Myrina Barrios helped me find my dream car and steered me in the right direction! she was so helpful and answered all the questions I had with thoroughness! she made the process less stressful for me and was very kind. Definitely recommend going to her for any of your car needs!!! Thanks again girl 🤍

Saddens me to say this 😩 the service center 0/10 . I wish I could just take my car to Hyman in Richmond . They run the business like kids . Last 15 min of the day they won’t even answer the phone . I hate it because I live 40 mins away . other parts of the center are great but I’m never in there because I’ve already brought my car .

My name is Ms.Bray and I brought my Nissan Sentra at Loyalty Nissan and it was the "Best Experience Ever". My sells person was Mr Moe. Omg, best experience ever. Like, Everyone there has a positive, great and nice attitude.They make you feel so comfortable and like your part of the Nissan family. Best place to get your Nissan is Loyalty Nissan. Don't walk over, run over. Best Experience Ever!!!

Tre and Greg exceeded any expectations of being professional, understanding and providing the best experience. I could not ask for more. Not to mention almost ever member of staff we met or encountered was thoughtful and friendly. One salesperson randomly offered snacks to my son, others stopped by to speak and check on us. Loyalty Nissan has won a customer for life!

Akeila was literally a sweet heart when i came in to look around. She knew i was just looking and still gave me exceptional customer service! Definitely coming back to see her!

Stephaine and Kim in service and Rob in sales are truly amazing! Before I can even panic Stephaine is already providing solutions. They truly are supportive of their customers! Thank you all for everything! I can’t say thank you enough to them!

Pandora Thomas Has given me an excellent experience . I will only deal with her.

Doug was so enthusiastic about my visit. He explained all my options and even reminded me about annual inspection due in July, did I wanna take care of it and save a me a trip. I tell everyone looking for a vehicle to come to Loyalty. So blessed to have found you!!!

Loyalty Nissan is the best dealership to get a vehicle from. My carsalesman Greyson was phenomenal. He's very patient, understanding, and goes above and beyond to meet your needs for a vehicle. From calls to texts he always kept me informed on the progress of getting approved for a car. Harold is a funny guy and I appreciate him breaking everything down as far as signing paperwork. Thank you to the whole Loyalty team for everything!

Came in with a issue with my vehicle on the weekend and Larry Meade did more than help. I was stressing out because I didn't know what was going on with my vehicle and he made sure they took care of my problem. He also gave me solutions to the issue if it was to happen again....big thanks to your brother.... GREAT CUSTOMER SERVICE

Very dissatisfied took truck with service engine light blinking light was off when I picked up truck within 20 miles of driving light started blinking again took back was told they were going to charge for another diagnostic fee for same problem I originally had suppose to have 12 month warranty service manager was very rude and not very professional

Brought car with no warranty for $20,000 ENGINE LIGHT AND EPC LIGHT on in LESS THAN A YEAR!!! worst dealership EVER!!!!

I went for an oil change at 7:45am and Larry Meade and his team did an exceptional job on getting me in and out in a timely manner. I would definitely recommend Loyalty Nissan to everyone.

I just traded in my 2018 Nissan Frontier for a 2023 GMC Terrain. I'm incredibly impressed with how they handled everything especially the sales Rafael that we worked with. He didn't everything he could to make sure all my concerns were taken into consideration and that we test drove whatever I mentioned. He was also honest about my payment potentially going up a little bit from my previous car note before stepping into certain vehicles. I walked away with a new vehicle and a HUGE smile on my face. Thank you so much!

Great customer service from Aubrey Bailey. I highly recommend Loyalty Nissan to anyone. They are friendly and professional. No gimmick or fast talk. Thanks Aubrey for helping my family with our car needs for the last two years.

I had service on my new Nissan rogue. Everything went smoothly.

Everything went well, wasn’t a long wait. Jonathan was my assistant. Don’t know his last name.

Stephanie M. is my person she always gets what I need done. She is the bomb she let's me know what maintenance I need and always giving me options on how to handle the maintenance. I wouldn't deal with anyone else.

My car was due for an oil change. Stephanie Mclaughlin is my service technician. She is professional and always friendly. Even though the shop was busy that morning, the oil change was performed in a timely manner.

6/6/24-I traded in a 2019 Sentra that had squeaky brakes and I had to get jumped 3 times in my first 3 months of owning it. Vince Gibson sold me the Sentra. I went back to him, hoping for a lower car note and a better car. I ended up with a 2024 car with a higher note!🙏🏽💰 I like the new KICKS I bought, I’m just not thrilled about the higher car payment. Oh, well. God provides. 1/31/24-Vince Gibson, the salesman at Loyalty Nissan, who sold me my 2019 Sentra, was quite intent on finding me what I asked for—sunroof, heated seats and Bluetooth, at a price I felt comfortable with. He succeeded! 👍🏽 When I called him regarding an after sale, marketing campaign, from a company offering a $233/month Service Contract, Vince made sure I was already covered by the transaction we had done, just as I thought! Thanks, Vince for being there even AFTER the purchase, to make sure my vehicle and I are protected!👏🏽👏🏽👏🏽🥳

Kim Turner was my service rep, she did a great job explaining everything and got me through in a timely manner.

Phil Hodges was my technician. He was professional and made me feel at ease. He explained everything to me and had suggestion, but left the decision to me.

Excellent service, once part came in, appointment made within reasonable time. Also notifications and reminders sent, as well as personal contact via phone. Special thanks to Service Advisor-Lamont Wright for keeping me informed and asking if there was anything else I needed such as a rental if I was inconvenienced in any way. Thank you Loyalty Nissan for your service and well manufactured vehicle.

I just bought my 2nd car from Loyalty Nissan. It's always the warranties for me. The customer service is exceptional as well. Vince was awesome, and Damion in the finance department made everything easy and had a lot of patience with all of my questions. They both provided their cell numbers for assistance after my purchase. I reached out and received prompt responses from them both. My husband is currently searching for a new car and hoping to go through Loyalty as well.