CUSTOMER TESTIMONIALS

Was initially disappointed with not receiving the correct total for my service due to a mix up. But they called back and made the situation right and for that they are great to work with.

I truly don’t even know where to begin with the service myself and family have encountered at Loyalty Nissan as well as loyalty Toyota. My vehicle had a part in the under carriage get damaged due to the part being faulty. We were going to have to pay a pretty penny for this part to get fixed and called the dealership as last case resort and Paul went above and beyond to ensure we were taken care of and after my vehicle was reviewed it was decided that it will be covered under warranty and they will be providing me a rental car while they repair. This dealership provides more than your dream vehicle, it provides freak service! Thank you loyalty team for turning such a stressful situation into a worry free experience. You gained a lifetime customer!!

They’re a dealership.

We had a great pressure-free car-buying experience at Loyalty Nissan. Mohamad Almawajdeh was amazing! He understood what we were looking for, helped us choose the right vehicle, and helped us get a really good deal.

Kevin listened to all our needs, and he found the perfect vehicle for us. The whole process was easy and stress free! I highly recommend Kevin and this dealership!

I highly recommend the service and parts departments at this dealership. I had an excellent experience with these two departments while my wife and I were assisting an 86 years old neighbor lady who lost her car wheel log nuts key. I fist met Larry Meade at the service department and explained the situation. The first thing Larry said was "we are here to help" and proceeded to make an appointment fast. Larry took me to the parts department where I met Russell. Russel immediately jumped into action and was extremely helpful in bring the necessary replacement parts including a moderate military discount. We then proceeded to bring the car a few days later to make the necessary part replacement and that's when we met Nick Howard (Larry was not working that day). I stated to Nick what we were there for and needless to say we were in and out within 15 minutes; that's what I call service all the way around. Also there was no charge for the replacement of four new wheel locks. I would like to take this opportunity to commend Nick, Larry and Russell for the professionalism and customer service provided to us during our two visits at Loyalty Nissan. These individuals are the kind of employees we as supervisors always strive for but seldom do we get one as good as these three employees are. Loyalty is lucky to have employees the caliber of these three. I am happy to inform me that because of the actions of these employees Loyalty have two new new Customers For Life (as their slogan say). Thank you Nick, Larry, and Russell; you were awesome!

Recap- spent 9hours waiting with no communication from advisor pandora and believing it was the technicians fault. Update on the situation: I wanted to thank the service manager Mr wood for being honest with me about what happened during my recent visit and wanted to make things right. He could of just ignored the issue but instead he stood up on what was right. He could have let the advisor charge me for a service I have not received. I haven’t experienced a service manger that would listen to your concerns and understand how frustrated you are. I really do appreciate it! So I decided to give this place another shot . I really do want to apologize to the technician believing all of this was his fault-I’m sorry. I do want to say this to his face when I come back on the 20th to get the brakes installed which I was charged for but never received. However in my opinion, if you are looking for the best but honest advisors that would communicate with you about your service, it would be everyone there except for one person - pandora.

Great experience working with Juanita and Blake. My purchasing experience was effortless thanks to them

my salesperson name is Kevin Collins, in all of my experiences with car salesmen he was the best. he went far and beyond to put me in a nice and affordable car, by the way I got a 2024 Murano SV. everything he said that he would do he did it. he gets 10 out of 10 stars. if you are looking for a new or used car go to Loyalty Nissan in Chester Va. and ask for Kevin Collins, he will treat you right.

I purchased a Nissan Murano in August 2024, and I couldn’t be happier with my decision! The car is absolutely amazing—everything I was looking for and more. Kevin Collins was the salesperson who helped me, and I can’t say enough good things about him. He is truly the best! Kevin is incredibly honest, knowledgeable, and dedicated to making sure his customers have the best experience. He answered all my questions with patience and went above and beyond to ensure I was confident in my choice. Loyalty Nissan as a whole provides exceptional service, and the team truly cares about their customers. From start to finish, the entire process was seamless and stress-free. I highly recommend Kevin Collins and Loyalty Nissan to anyone looking for a reliable car and outstanding customer service!

Came in for my oil change and my service advisor Kim Turner was amazing! She helped me understand the services needed. She also helped me make a plan to get other services I needed done. Her great attitude is a plus!

I can see why Loyalty rates 4.5 Google Stars! Met with Mohammed & Greg tonight on a few choices and was treated like Royalty! Lifetime Loyalty Benefits are unmatched and No, I am not an Employee.. LOL!

The best place to go for the best sales and service!! I went in to get my car serviced and walked out with a new ride, it was such a crazy day!! 10/10 Recommend going to Kevin at Loyalty Nissan in Chester for help if you ever need someone to take the time and consideration to walk you through the car buying process and help you find the perfect next car for you! Def will be returning when I want to find my next new ride! Thanks so much for all the help, you and your team were amazing and super welcoming!!

Kevin was a great salesman. I actually wasn’t looking forward to buying a vehicle but after Kevin worked his magic, I couldn’t turn down the offer.. if you are looking for a vehicle go to loyalty Nissan and find Kevin, he goes up and beyond!!!

We had a positive experience purchasing our Frontier at Loyalty Nissan dearlership. The salesman, Mohamad Almawajdeh was wonderful throughout the entire process. Great service from Mohamad and from our car purchasing experiences in the past, we both feel Mohamad is the best salesman we have met.

The process began with an online chat. The contact person forwarded my information immediately to a Sales Associate, Myrna Barrios. Myrna is the right person for the job! She's relatable, professional, and eager to assist. She went above and beyond my expectations. The follow up, research on vehicles I requested, test drive, and persistence in fulfilling my requests were swift and precise. Myrna's Supervisor was also very attentive in providing whatever support she needed and products that I needed. Harold Williams, Finance Manager explained the documents and process thoroughly. All staff I encountered were professional, kind, & eager to provide service. Loyalty Nissan is a one stop shop that provides all of your needs. Consider purchasing your next vehicle through them.

Went here to sell a car and they were ready to work with us. The waiting area was mostly full of people waiting to have their vehicles serviced spilled over into the area where we were at. It just seemed a bit overcrowded.

Kim and Larry at loyalty Nissan are the Bomb .. they are well educated and I recommend them .. GREAT JOB YALL

I had a recent situation with my key fob. After 2 trips and speaking with 5 people, Larry M. in the Service dept went above and beyond to make sure my situation was resolved. He is hard working and has excellent customer service skills. Both he and Kim exemplified loyal service to a loyal customer. There was another serviceman who kept checking on me however I didn’t get his name but I appreciate him nonetheless.I appreciate all of them. Based on the level of disappointment, I would have given no stars however they deserve the 5 stars.

My buying experience with Loyalty Nissan was nothing short of amazing. I recently purchased a 2018 Nissan Altima SL and my salesman Rafael Mendez was beyond helpful every step of the way. The professionalism and sales knowledge displayed by him was top notch. I absolutely love my car! Thank you! Thank you! Thank you! Awesome job!